DUBAI RENT A CAR NO FURTHER A MYSTERY

I registered for a Volkswagen Polo, and was supplied a Nissan Sunny. This was not what I signed up for. Hence, I failed to go ahead and take car or truck, and was instructed to assume a full refund. I under no circumstances been given this refund. Are you able to please update me as to Once i ought to acquire it? Variety regardsEqually, upgrading t